The rep could not have been more knowledgeable or helpful. She was perfect. And I want to tell you that my S1300i scanner is the most wonderful, useful, practical, terrific tool, appliance or machine I have ever owned. I use it many times each day, and it never fails. It improves my business days. I never travel without it. I traveled the country in my motorhome for a year this last year, and never missed a beat. none of my clients even knew I wasn’t my desk! Thank you for creating such a great tool!